When you are reliant on oxygen you need to know that your portable oxygen concentrator will always work for you.  To ensure that our oxygen concentrators run smoothly, Pure O2 employs a team of experienced and skilled engineers to provide servicing and maintenance around the clock.  All our oxygen concentrators comply with the high standards set out by the globally recognised criteria of ISO 13485 and ISO 9001. You can find out more about our servicing and maintenance . Alternatively, read on to hear from some of our customers and about how we look after you whilst your oxygen concentrator is being serviced or repaired.

How will I cope without my oxygen concentrator during servicing and maintenance?

The answer to this is simple – you don’t have to manage without an oxygen concentrator during servicing or maintenance of your unit.  Why?  Pure O2 pride themselves on their high level of customer service and ensuring that we look after you at every stage from your initial enquiry to after sales and servicing. Our friendly team will ensure that you are offered a back up loan unit, so you don’t need to worry about being without your trusted oxygen concentrator. You can continue your day to day activities with no concerns.  What’s more, we aim to have your oxygen concentrator returned to you within two to five working days.  The other added bonus for our customers is that delivery is free.

Don’t just take our word for it…

Below we have highlighted some of the feedback we have received from satisfied customers in relation to the level of support, servicing and maintenance and customer care provided by our team;

“…the level of support and patience has also been very much appreciated. I am overwhelmed by the service that Sarah and Richard have given to me, they have both gone out of their way to offer help and support…”

“…Each time we have had a panic Sarah and Paul have put us at ease and came back to us very quickly and also had the Oxygen ready to send.  Truly amazing!  Your customer service skills and ability to be able to deliver your product so quickly are first class but most importantly your kind and empathetic manner in the way in which you have dealt with us has been truly remarkable…”

“…When I needed to replace a charger, the emergency crisis was handled warmly, effectively and in under 24 hours, furthermore, the advice and service I received was EXACTLY tailored to my needs given the individual circumstances – I was sold only what I actually needed and not to make a sale but to fulfil my needs as a potential client…”

You can read the full testimonials and see other customers’ feedback, or simply experience our service for yourself by calling us. You can use our 24 hour helpline on 0870 712 0202, or our UK freephone number (9am – 5pm) on 0800 145 5902 or alternatively if you are calling from overseas you can use our international number +44 (0)161 747 2617.