Having satisfied customers is the main focus of our organisation at Pure O2.  We take particular pride in giving our customers time, information and support as they decide which portable oxygen concentrators are best suited to their particular situation.  We like to think that we always give good service. In fact we are happy to answer your questions no matter how many there are!  The important factor for the staff at Pure O2 is that all our customers are not only satisfied with the products we provide but the service that goes with it too.

What do we do at Pure O2 to ensure our customers are satisfied?

Apart from having a team of friendly, informed and experienced staff who are always at the end of the phone to take your portable oxygen concentrators enquiries, we have a number of systems and policies in place to ensure that our customers are always satisfied.

• We only supply products from reputable manufacturers
• Apart from having staff trained in medical requirements we also have engineers who understand the mechanics of the machines we sell and rent, so we can repair and refurbish machines as required
• Our website has detailed information about each product with videos to show how easy it is to use the portable oxygen concentrators
• The FAQ section on our website (https://healthoxygen.com/faq) also provides customers with answers to questions which we regularly get asked, however we are also happy to answer these over the phone as well
• Our staff will help you or your carer to work out the best way to supply you with an oxygen concentrator to fit your budget, either by offering you a new unit, a refurbished/ex-demo unit or the opportunity to rent a machine either as a trial or to save the cost of the capital expense
• We work alongside your medical centre or doctor to ensure the appropriate equipment is provided to suit your particular medical needs
• Our team also liaise with airlines, cruise ships and tour operators to ensure that taking your oxygen on holiday is easy and stress free

In summary we have the expertise, experience and understanding of our customers needs and above all, we care.

Don’t just take our word for it – see what our satisfied customers have to say about Pure O2…

If you want to hear directly from our customers about satisfied they are then take a look at our testimonials page on our website https://healthoxygen.com/testimonials.

Here are a few insights as to how our customers perceive our service – do you think they sound satisfied?…

“…It was a pleasure to deal with your company…”

“…I really do appreciate 

how helpful, efficient and friendly you have been.”

“…excellent service from Pure O² from start to finish…”

“…it makes a pleasant change to deal with someone who knows what they are talking about.”

To find out for yourself and become one of our satisfied customers, give us a call on 0870 712 0202, or you can use our UK freephone number (9am – 5pm) on 0800 145 5902 or if you are calling from overseas you can use our international number +44 (0)161 747 2617.